We do our best to get orders packed and shipped out as quickly as possible. Most in-stock orders ship within 1-3 business days unless otherwise noted on the product page.

Once your order ships, you will automatically receive tracking information by email.

Domestic Shipping

We primarily ship through USPS and UPS depending on the size, weight, and destination of the order.

• Shipping estimates shown at checkout are carrier estimates, not guarantees.
• Weather, holidays, carrier delays, and high order volume can affect transit times.
• Tracking updates can occasionally lag behind actual package movement.

If your tracking has not updated for several days, feel free to contact us and we’ll do our best to help.

International Shipping

We proudly ship worldwide using USPS and DHL.

DHL is typically a much more reliable and faster international shipping option. If you are in a hurry or need more consistent tracking updates, we highly recommend selecting DHL at checkout.

International shipping times can vary greatly depending on destination country, customs processing, and local delivery carriers. Estimated delivery dates shown at checkout are not guaranteed.

• Customs delays are outside of our control.
• Tracking may temporarily stop updating while packages are in transit between countries.
• Some countries process inbound packages much slower than others.
• International orders can sometimes take several weeks to arrive even after leaving the United States.
• USPS international shipments are generally less predictable than DHL and may experience longer delays depending on destination country.

Some international USPS shipments may also be transferred through GlobalPost during transit. In many cases, additional or more up-to-date tracking information can be found directly through the GlobalPost tracking system.

Once a package has entered the destination country and is in possession of the local postal carrier or customs agency, the customer may be required to contact their local carrier or customs office directly for delivery issues, holds, or lost package claims. Prism Supply is not responsible for packages lost, delayed, or held after transfer to the destination country's postal system or customs agency. We will still do our best to assist with tracking information and reasonable support when possible.

Customers are responsible for any import duties, taxes, VAT fees, or customs charges required by their country.

If a package is refused because of unpaid duties or taxes, the original shipping charges are non-refundable.

Incorrect Addresses

Please double check your shipping address before placing your order.

If an incorrect address is entered:

• We cannot guarantee address changes after an order is placed.
• Additional shipping fees may apply if a package needs to be re-routed or re-shipped.
• If a package is returned to us, we will contact you regarding re-shipment options.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, Prism Supply is not responsible for lost or stolen packages.

If you believe your package was stolen:

• Check with neighbors or household members.
• Contact the shipping carrier directly.
• File a claim with the carrier if necessary.

We are always happy to help provide tracking details or supporting information when possible.

Damaged Shipments

If your order arrives damaged:

• Please contact us within 5 days of delivery.
• Include photos of the packaging and damaged product.
• Keep all original packaging materials until the claim is resolved.

Order Issues

If there is an issue with your order, reach out to us at:

orders@prismsupply.com

Please include:

• Your order number.
• A description of the issue.
• Photos if applicable.

We’ll do our best to get things sorted out quickly.